Coverart for item
The Resource Defusing the angry patron : a how-to-do-it manual for librarians, Rhea Joyce Rubin. --

Defusing the angry patron : a how-to-do-it manual for librarians, Rhea Joyce Rubin. --

Label
Defusing the angry patron : a how-to-do-it manual for librarians
Title
Defusing the angry patron
Title remainder
a how-to-do-it manual for librarians
Statement of responsibility
Rhea Joyce Rubin. --
Creator
Subject
Language
eng
Member of
Cataloging source
DLC
http://library.link/vocab/creatorName
Rubin, Rhea Joyce
Dewey number
025.5
Index
index present
LC call number
Z711
LC item number
.R79 2000
Literary form
non fiction
Nature of contents
bibliography
Series statement
How to-do-it manuals for librarians
Series volume
no. 177
http://library.link/vocab/subjectName
  • Public services (Libraries)
  • Conflict management
  • Customer services
  • Anger
  • Library users
  • Interpersonal communication
Target audience
adult
Label
Defusing the angry patron : a how-to-do-it manual for librarians, Rhea Joyce Rubin. --
Instantiates
Publication
Bibliography note
Includes bibliographical references (p. 113-117), Internet addresses and index
Edition
2nd ed. --
Extent
xv, 125 p. --
Immediate source of acquisition
LSC
Isbn
9781555707316
Isbn Type
(pbk.)
Lccn
2010046694
System control number
  • 1424109
  • 682260
Label
Defusing the angry patron : a how-to-do-it manual for librarians, Rhea Joyce Rubin. --
Publication
Bibliography note
Includes bibliographical references (p. 113-117), Internet addresses and index
Edition
2nd ed. --
Extent
xv, 125 p. --
Immediate source of acquisition
LSC
Isbn
9781555707316
Isbn Type
(pbk.)
Lccn
2010046694
System control number
  • 1424109
  • 682260

Library Locations

    • St. Catharines Public LibraryBorrow it
      54 Church St., St. Catharines, Ontario, L2R7K2, CA
      43.1603307 -79.2460639
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